Delete your data

Last updated: 15 October 2026

You can ask us to delete your account and the personal data we hold about you at any time.

Delete it yourself

Log in and go to Settings > Privacy & data, then “Delete my account”. It happens straight away: your plan is cancelled, your connected social accounts are disconnected, and your account, saved work and files are deleted. You can also download a copy of your data there first.

Or ask us

• Email contact@propiapix.com from the address you signed up with, with the subject “Delete my Propiapix account”.
• If you write from a different address, we may ask you to confirm the request from your account email.
• If you do not have an account (for example you only sent an enquiry), tell us the email address you used.

What happens

• We confirm we have received your request and delete your data within 30 days (and always within one month).
• We delete your account, saved work, uploaded files and generated media, Specials and comments, connected social accounts and the data we received from them, and enquiries linked to you.
• We cancel any active plan. Unused credits are lost when the account is deleted.
• We keep payment and invoice records for 6 years because UK tax law requires it, and nothing else. Copies in our providers’ backups are removed on their normal backup cycle.
• Enquiries you sent to a broker or developer are also held by them; contact them directly to have their copy deleted.

Social accounts

To stop Propiapix posting to a social account, disconnect it in the Social Media Manager or in Settings > Connected accounts, and you can also remove Propiapix’s access in that platform’s settings (for Facebook and Instagram: Settings > Apps and Websites). Once disconnected, we delete the data we received from that account.

More detail is in the Privacy Policy.