Privacy Policy

Last updated: 15 October 2026

This policy explains what personal data Propiapix (https://propiapix.com) collects, why, who it is shared with, how long it is kept and the rights you have. It applies to visitors and to people with an account.

1. Who is responsible for your data

Propiapix is run by an individual (sole trader) based in the United Kingdom, and is the “controller” of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For visitors in Mexico, the operator is also the “responsable” under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares. Contact: contact@propiapix.com.

2. What we collect

• Browsing without an account. We do not use analytics or advertising trackers. Our hosting provider processes your IP address and browser details to deliver pages and protect the site. The AI chat assistant uses your IP address for rate limiting; we store only a one-way hash of it.
• Your account. Email address and password (stored hashed by our authentication provider).
• What you save or create. Favourites, cash-flow models and documents you upload to them, portfolios, Specials and comments you publish, and Marketing Suite content: photos, videos, voiceover text, voice samples you upload for a voice clone and AI presenter characters.
• Enquiries. When you contact a broker or developer about a property, we collect the name, email, phone number and message you enter and pass them to that broker or developer.
• Brokers. Profile and listing details, listings imported from a CRM you connect (EasyBroker or Tokko), the enquiries you receive, and social accounts you connect for posting.
• Payments. Card payments are taken by Stripe. We never see or store your full card number; we keep a record of what you bought, your plan and your credit balance.
• Clicks on links in social posts. We count clicks per day and per platform. The count is not linked to you. If you then send an enquiry from that page, the enquiry is credited to the post.

3. Why we use it, and our lawful basis

• To provide the service you asked for: accounts, saved work, enquiries, AI tools, posting to your social accounts, and payments (performance of a contract).
• To keep the site secure and working: rate limiting, preventing abuse, fixing errors (our legitimate interests).
• Voice clones and AI presenters based on your likeness: only with your explicit consent, which we record when you give it. You can withdraw it at any time by deleting the item or contacting us.
• To keep tax and accounting records of payments (legal obligation).

We do not sell your data, use it for advertising, or make decisions about you by automated means that have legal or similarly significant effects.

4. Who we share it with

We use these service providers, who process data only on our instructions:

Enquiries go to the broker or developer you contact, who handles them under their own privacy policy. Specials, comments and your display name on them are public. We may also disclose data if the law requires it.

5. International transfers

Several providers are based outside the UK, mainly in the USA. Where a country does not have a UK adequacy decision, transfers are protected by the UK’s International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or by the UK–US Data Bridge where the provider is certified.

6. How long we keep it

• Account data and saved work: while your account is open. It is deleted within 30 days of you closing your account.
• Marketing Suite files: AI results are deleted automatically 24 hours after they are made; photos and videos uploaded for a social post are deleted as soon as the post is published (or after 24 hours if it is never posted). Download anything you want to keep.
• Payment and invoice records: 6 years, as UK tax law requires.
• Rate-limiting data: a hashed IP address and a counter that resets every hour.
• Enquiries: while the receiving broker’s account is open.

7. Your rights

You can ask to access, correct, delete or export your data, to restrict or object to how we use it, and to withdraw consent at any time. In Mexico these include your ARCO rights (access, rectification, cancellation and opposition). Email contact@propiapix.com. We reply within one month. See Delete your data for how deletion works.

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or, in Mexico, to the relevant data-protection authority. We would appreciate the chance to resolve it first.

8. Cookies

We use cookies and browser storage the site needs to work. Optional performance and advertising cookies stay off until you accept them in the cookie box; we do not use any yet. See the Cookie Notice.

9. Security

Data is encrypted in transit, access to the database is restricted per user, and payment details are handled only by Stripe. No system is perfectly secure; if a breach puts your rights at risk we will tell you and the regulator as the law requires.

10. Children

The service is not meant for anyone under 18, and we do not knowingly collect their data.

11. Changes

We will update this page when our practices change and change the date at the top. Significant changes will be announced on the site or by email.